Refund Policy

Eligibility

Refunds are available for Plus subscriptions purchased directly through Milepost. App-store purchases (Apple App Store, Google Play) are subject to the respective store's refund policy and must be requested through that store.

14-day window

You may request a refund within 14 days of your original purchase date. The window runs from your initial purchase only; annual renewals are not separately refundable. Requests submitted after this window cannot be honored.

How to request

Email support@milepostplanner.com with the subject line "Refund Request" and include the email address on your Milepost account. You can also submit a request from the Settings page while signed in.

Manual processing and timeline

Refunds are processed manually, which lets us read every request. We process eligible requests within 14 days of receiving them. Once approved, the refund is issued to your original payment method; your bank or card issuer may take additional time to post the credit.

What happens after a refund

When your refund is processed we cancel the Plus subscription, so your account returns to the free plan. All of your trips stay editable; only the Plus-only features (such as PDF export, shared editing, calendar sync, and elevation profiles) turn off. Your trips and data are not deleted.

What is not refundable

• Requests made more than 14 days after purchase.
• Purchases made through the Apple App Store or Google Play. Contact the respective store directly.
• Partial-month or partial-period refunds for mid-cycle cancellations.

Contact

Questions about this policy: support@milepostplanner.com.