Refund Policy
Last updated
Eligibility
Refunds are available for Plus subscriptions purchased directly through Milepost. App-store purchases (Apple App Store, Google Play) are subject to the respective store's refund policy and must be requested through that store.
14-day window
You may request a refund within 14 days of your original purchase date. Requests submitted after this window cannot be honored.
How to request
Email support@milepostplanner.com with the subject line "Refund Request" and include the email address on your Milepost account. You can also submit a request from the Settings page while signed in.
Manual processing and timeline
Refunds are processed manually. We aim to respond within 2 business days of receiving your request. Once approved, the refund is issued to your original payment method; your bank or card issuer may take additional time to post the credit.
What is not refundable
- Requests made more than 14 days after purchase.
- Purchases made through the Apple App Store or Google Play. Contact the respective store directly.
- Partial-month or partial-period refunds for mid-cycle cancellations.
Contact
Questions about this policy: support@milepostplanner.com.